Refund Policy UK
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@tompro.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To return your product, you should mail your product to:
Tom Sports Ltd, 18 Ferraro Close Hounslow London TW5 0UL United Kingdom.
You can always contact us for any return question at info@tompro.co.uk
Mobile: 0044 7948367266
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our Return Eligibility
Our refund policy UK is designed to make returns simple, fair, and easy to understand. If you are not fully satisfied with your purchase, you may be eligible to return the item within the stated return period, provided it is unused, in its original condition, and with all packaging intact. Some products may have specific return limits based on hygiene, customization, or promotional terms. We recommend reviewing your order details as soon as it arrives so any concerns can be addressed quickly. Clear communication helps us process requests faster and ensures a smoother customer experience.
How to Request a Refund
To begin a refund request, contact our support team with your order number, reason for return, and any relevant photos if the item is damaged or incorrect. Once your request is reviewed, we will provide the next steps, including return instructions if needed. Please do not send items back without approval, as this may delay processing. When returning goods, use a tracked shipping method whenever possible to protect your package. After we receive and inspect the item, we will confirm whether your refund has been approved. We aim to handle each request efficiently and keep the process as clear as possible.
Refund Processing Timeframes
Approved refunds are usually issued to the original payment method within a reasonable processing period after inspection is complete. Please note that banks and card providers may take additional time to post the funds to your account. If your refund seems delayed, first check your original payment details and any recent account updates. In some cases, partial refunds may apply if an item is returned damaged, missing parts, or outside the standard policy terms. We always try to resolve refund issues fairly and transparently. Our goal is to make sure every step of the refund process is easy to follow and dependable.
Items Not Eligible for Return
Some items cannot be returned or refunded under our refund policy UK, including products that are personalized, opened hygiene items, or goods that show signs of use beyond reasonable inspection. Digital products, downloadable content, and gift cards are also commonly excluded unless required by law or stated otherwise. If an item arrives faulty, damaged, or incorrect, we will assess the issue promptly and work toward an appropriate solution. We encourage customers to read product-specific terms before ordering, as these details may affect return rights. If you have questions about eligibility, our support team is ready to help with clear guidance.