International Shipping Policy and Delivery Details
Welcome to our shipping page where you can find further information on our delivery methods.
Shipping Options, Destinations & Terms:
Deliveries in the UK mainland will be FREE OF CHARGE on orders over £15 UNDER OUR STANDARD SERVICE.
UK STANDARD DELIVERY: Below £15.00 is £3.99
Delivery time is usually 3 to 5 working days
EUROPE STANDARD DELIVERY: £9.99
Delivery time is usually 5 to 7 working days
Further Shipping Charges will calculate at checkout according to destination.
Rest of World
INTERNATIONAL TRACKED: Delivery time is usually 7 to 10 working days
DELIVERY DESTINATIONS
We currently ship to:
Andorra, Australia, Austria, Azerbaijan, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Canada, Chile, Croatia, Cyrus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Mexico, Moldova, Monaco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, San Marino, Serbia & Montenegro, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States and the Vatican.
International Taxes & Custom Charges
International customers may be required to pay sales tax, duty and/or customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on country-to-country shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. As we are not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Please keep in mind international delays should occur due to customs checks delays, there is nothing we could do to influence on this, as is subject of international laws.
Additional Information:
Delivery prices are automatically calculated at the checkout page when the delivery destination is selected. Orders will be shipped to your mentioned billing address.
We are unable to change the delivery address once the item has been despatched.
During sales, we’re busier than usual - please allow a little bit more time.
We do not ship to PO boxes.
If you have any issues with delivery, please contact us at info@tompro.co.uk
Worldwide Shipping Coverage
Our international shipping policy is designed to help customers shop with confidence from almost anywhere in the world. We work to provide reliable delivery options for international orders while keeping the process simple and transparent. Shipping availability may vary depending on your location, product type, and local regulations. During checkout, you can review the shipping methods available for your destination. We aim to offer clear information before you place an order so you understand what to expect. Our goal is to make global shopping smooth, secure, and easy to follow for every customer.
Order Processing and Dispatch Times
Once your order is placed, our team begins processing it as quickly as possible. Most orders are reviewed, packed, and prepared for shipment within the stated handling time on the product page or checkout screen. Processing times may be longer during busy seasons, sales events, or holidays. If an item is out of stock or requires extra verification, dispatch may take additional time. We recommend checking your order confirmation carefully and making sure your shipping details are correct. Accurate information helps prevent delays and ensures your package moves through the shipping process without unnecessary issues.
Delivery Estimates, Tracking, and Customs
Delivery times for international shipments depend on the destination, shipping service, carrier performance, and customs clearance. Estimated arrival dates are provided as a guide, not a guarantee, because delays can happen during transit. Once your package ships, you may receive tracking information so you can monitor its progress online. In some countries, customs checks, import duties, taxes, or other fees may apply when your order arrives. These charges are usually the responsibility of the recipient unless stated otherwise. We encourage customers to check local import rules before ordering so they are prepared for any additional requirements.
Shipping Changes, Failed Deliveries, and Support
If you need to update your shipping address after placing an order, contact us as soon as possible. We may be able to make changes before the package is shipped, but once it is in transit, address updates are often limited. If a delivery attempt fails because of an incorrect address, missing information, or refusal of the package, the order may be returned or delayed. In those cases, extra shipping costs may apply for reshipment. Our support team is available to help with shipping questions, tracking concerns, and delivery issues. We are committed to providing helpful service throughout the entire shipping experience.