30-day returns and refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@tompro.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To return your product, you should mail your product to:
Tom Sports Ltd, 18 Ferraro Close Hounslow London TW5 0UL United Kingdom.
You can always contact us for any return question at info@tompro.co.uk
Mobile: 0044 7948367266
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Easy Returns Within 30 Days
Our 30-day returns policy is designed to make shopping with confidence simple and stress-free. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be in their original condition, unused, and returned with all packaging and accessories when applicable. This policy helps ensure a fair process for both our customers and our team. We aim to make every step clear, so you can quickly understand whether your item qualifies and what to do next.
How to Start a Return
To begin a return, please contact our support team with your order number and a brief reason for the request. Once your return is approved, you will receive instructions on how and where to send your item. Please do not send products back without authorization, as this may delay the review process. We recommend using a trackable shipping method to protect your return during transit. Once the item arrives and is inspected, we will confirm whether a refund, exchange, or store credit is applicable based on the condition and eligibility of the product.
Refund Timing and Processing
After your return is received and approved, refunds are processed back to your original payment method whenever possible. Please allow a few business days for the refund to appear, depending on your bank or card provider. Shipping fees are generally non-refundable unless the return is due to an error on our side, such as a damaged or incorrect item. If your order qualifies for a replacement instead of a refund, we will share the next steps with you. Our goal is to handle each request fairly, efficiently, and with clear communication throughout the process.
Items That May Not Be Eligible
Some products may not qualify for return under our 30-day returns policy, especially if they show signs of use, damage caused after delivery, or missing parts that were included in the original shipment. Certain custom, final sale, or hygiene-sensitive items may also be excluded for safety and quality reasons. If you are unsure whether your item is eligible, contact us before sending it back. We are happy to review your order details and explain your options. Clear return standards help us maintain product quality while still offering a customer-friendly shopping experience.